I made my first purchase and received a confirmation SMS/Email. What should I do?
Congratulations on your first purchase with Style Mania. Unless prompted, you need not respond unless called by the Customer Service team or asked to specifically. This is to confirm your order and ensure you are able to track your order with the order ID.
I just sold an item on Style Mania and received a notification. What should I do?
As a seller on Style Mania you need to respond immediately to any notification of a sale and confirm orders when prompted. You can view and manage your sales orders from your account and ensure prompt response and dispatching of sold items as soon as it happens. This is a conditional requirement to remain active on Style Mania and ensure that your store meets the Style Mania Service standards.
Okay, it’s been 3 to 7 days and I haven’t received my Order yet! where is it?
3 to 7 business days is the usual timeframe for receiving an item bought on Style Mania unfortunately however, delays might occur for a variety of reasons, and for that we apologize. Reasons for this could include, but are not limited to; the seller might not be ready to ship the item from their side, there could be unprecedented volumes in delivery from the courier company or other unforeseen delivery schedule issues, and even at times delays from the buyer side such as missed communication to confirm purchase or to schedule a delivery time among other things.
I am still worried! What if my item gets lost?
There’s no need to worry. An item is only considered delivered when we have your signature on the delivery note and the item is in your hands. For whatever the reason, if an item does get lost you will receive a full refund of your money if you have paid through electronic means (Credit or Debit Card, other payment cards) and in the event that you chose Cash on Delivery (COD) then you are not liable to make a payment or penalized for a non-delivered item.
Come on now, it been over 10 business days now, what’s going on?
Again, while we’re sorry you’ve been left waiting for so long, there could be any number of reasons, some of which were listed above – and we apologize for this lengthy delay in receiving your order. However we will trace your order and take effective action to ensure that it is delivered promptly or in the event the item is neither available nor ready to be shipped out we will discuss with you a host of alternative solutions to resolve the issue. You can contact our Customer Service Team anytime you wish to through the Contact Us page via the inquiry form or Contact Centre (number listed there). The Team is at your service.
One thing is certain, you will never lose out on a shipment or payment made, and your consumer rights are fully protected by the consumer right laws of the host country.
I’ve changed my mind; can I return what I’ve bought?
Yes you can. We want to offer you, our valued customers, the peace of mind of shopping with us and also we fully understand that sometimes you might change your mind on a bought item, If after making the purchase online and you still have not received the item, you could still cancel your order. If you have paid through electronic means (Credit or Debit card, other payment cards) then the money would be refunded, but due to individual card providers, the amount may take time to reflect in your card statement. If you wish to return the item after receiving it, you have up to three (3) days to do so, so long as the item is in the same condition as received and with the original packaging intact. For Style Mania items you have a little longer to return an item up to fourteen (14) days so long as it is in the same condition received and with the original packaging intact. In all circumstances you can contact the Customer Service Team through the Contact Us page for a return of an item or refunds.
Do I get the full amount returned/refunded to me for a Returned item?
Shipping fees will be deducted from the amount, but you will receive a refund for the balance. This fee will be waived if the item was not as advertised, defective or not functioning as advertised. So basically if it is a return because you have simply changed your mind then the shipping fees will be retained by Style Mania and we just refund you the item amount paid. You will be refunded the shipping fees for returned items not in proper working condition or faulty and/or defective.
What are those? I have a complaint against the seller.
You can file a complaint against the seller and/or contact the Customer Service Team via the Contact Us page and the seller is obliged to respond and interact actively with his/ her customers.
I think the item I bought might not be a genuine item, what can I do?
Style Mania does not tolerate any fake items to be displayed by any of its sellers and strict action will be taken against any seller should this happen. Our Customer Service Teams will investigate thoroughly any such complaint and the selling of fake or banned items could lead to a seller’s blacklisting and closure of his/her store.
Can I return it and get a refund?
If after the three (3) days No Questions Asked return period has elapsed, and you item deemed fake, then absolutely yes, so long it is in its original condition and with the original packaging intact, and you can do so via the Customer Service Team through the Contact Us page or filing a complaint requesting a return.
What if I am not sure what I bought is a genuine item?
Again, as part of the community your feedback and input help make it better. By raising the question or filing a complaint, you give the seller an opportunity to respond to your concern or contact the Customer Service Team through the Contact Us page to take this matter up with the seller.
Can I replace an item?
Exchange can be made.
Why do you sometimes ask for a copy of my credit card and/or an Identification Card such as a Passport copy, do you not trust me?
This is for your protection as much as ours, as well as all our buyers to ensure that an item bought on Style Mania using electronic means such as Credit or Debit cards is genuinely the card of the actual buyer and not related to a lost, stolen or fraudulently-used card. In effect it is an extra layer of verification as part of our secure shopping environment and authentication process and security levels.
I am still not comfortable with you having this level of information on me?
Unfortunately it is required at times, and in the case of Credit Cards we only ask for the front-page of the card. However if you have concerns regarding this you can also opt to use Cash on Delivery (COD)
I bought an item from Style Mania but it is the wrong size and/or colour. What can I do?
Occasionally this will happen, however for Style Mania Fashion items you have a little longer to return an item; up to fourteen (14) days so long as it is in the same condition received and with the original packaging intact. You can contact the Customer Service Team via the Contact Us page to affect a return.
I filed my complaint and contacted your Customer Services and nothing has happened yet?
Firstly, we apologise for the delay. Every complaint filed or issue sent to Customer Services is logged and remains open until full satisfactorily resolution. We work in partnership with all or buyers and sellers to resolve matters speedily, however at times due to complexity of an issue it might require longer to resolve. But rest assured that your case or complaint is not ignored and is being worked on.
But a complaint I had was closed by the seller and I am still not happy or satisfied?
Your complete satisfaction is our primary goal, and you can still re-open the complaint or contact the Customer Service Team through the Contact Us page.